At Twenty Hats, I step in where you need me most.

Managing projects, marketing, and operations, so you don’t have to wear all the hats.

TWENTY HATS

BECAUSE YOU CAN'T WEAR THEM ALL

At Twenty Hats, we know what it’s like to juggle all the roles in your business: marketing, operations, client care, and admin. It’s exhausting trying to keep everything moving at once.

That’s why we’re here: to take a few of those hats off your plate so you can focus on the work you do best.

With experience in marketing operations, project management, and business support, we help small businesses run lean, stay organized, and move forward with confidence.

Whether you need a partner for one project or ongoing support, we bring clarity, consistency, and follow-through to the details that matter most.

Operations & Systems

Marketing Content & Projects

Admin and Digital Organization

Services

OPERATIONS SUPPORT

Keep your business running smoothly without the overwhelm.

  • Manage projects and workflows so deadlines don’t slip

  • Create SOPs that save you hours and reduce stress

  • Build client onboarding systems that make a great first impression

  • Set up tools to keep everything organized

MARKETING CONTENT AND PROJECT MANAGEMENT

Turn scattered marketing ideas into consistent action.

  • Build and manage content calendars for social + email

  • Keep campaigns running on schedule

  • Create clear, engaging emails + simple funnels

  • Provide competitive insights and customer journey audits

ORGANIZE THE DETAILS

Get relief from the details that bog you down.

  • Provide light client support + follow-up so nothing slips through the cracks

  • Organize files, folders, and digital assets so everything is easy to find

  • Handle one-off projects and research that free you up to focus

  • Triage inbox and calendar only when it’s truly needed

Testimonials

Shelley is one of the best content writers I’ve worked with, demonstrating expertise in blog and email writing, print advertising, and out-of-home campaigns. Her organizational skills were evident managing multiple tasks seamlessly and ensuring deadlines were met.

What set her apart was her knack for turning around projects swiftly without compromising quality. Her passion for perfection and editing skills further enhanced the overall quality of all of our marketing content. On top of her talent, she’s one of the nicest, hardest-working professional contractors you’ll ever work with.

KJ Cielak

Roc360, VP Marketing Ops

Shelley is a true lifesaver! When we were completely overwhelmed, she stepped in and transformed our social media presence from zero to a hundred. Shelley meticulously mapped out a comprehensive plan, developed a themed calendar for each platform, and established a streamlined approval process.

With her expertise and dedication, she alleviated all the stress associated with managing our social media and consistently delivered compelling posts and content that exceeded our expectations. I cannot recommend Shelley highly enough!

Annie Rhodes, CEO

Wishes, Inc.